At Altametrics, we are continually improving our offerings to provide a comprehensive range of support and service packages, ensuring that your organization maximizes its productivity with our solutions.  

Support and Maintenance Portfolio

We provide a wide-range of support and maintenance offerings, ranging from simple e-mail support to 24x7 hotline support for mission-critical installations. Altametrics support and maintenance is strongly recommended to all of our Clients, saving them time and money during installation and development.

In today's fast-paced market, downtime is not an option. Altametrics Customer Support is dedicated to ensuring your organization maximizes its productivity with our solutions and assisting you to deliver world-class levels of service. With experience based upon thousands of  deployments, our expert team will ensure rapid problem resolution and timely responses to all inquiries.

Altametrics offers a comprehensive suite of support packages, ranging from standard support and maintenance, to more customized offerings. Beyond this, experienced consultants are available to build full business solutions. 

Professional Services

Our Professional Services Group provides expert consulting services to build business solutions using our world class products. Our consulting team combines in-depth industry experience, computing expertise and innovative thinking to provide an unparalleled service experience. 

You need solutions that help you deliver the value of your service to your customers, and generate revenue growth and profit. The capabilities and credibility of any partner helping you build and strengthen your IT solutions are critical. The quality and consistency of design and deployment expertise, together with consultancy and end-to-end support can mean the difference between business success and failure.

Whether you are establishing a new concept site or preparing for the next phase of your company's growth, the Altametrics Professional Services team's deep industry knowledge and proven technical expertise can help you to optimize your business. Providing expert consulting services to build best-of-breed solutions that are implemented quickly, scale as your business grows and seamlessly integrate with your existing solutions, Altametrics Professional Services are committed to providing timely solutions to your business problems.

Altametrics combines both full implementation and consulting service packages, enabling some of the world's leading companies implement future-proof solutions that helps them to optimize their business. This includes: 

Strategic Consulting

Altametrics Strategic Consulting links strategic, operational, and technology management consulting skills with knowledge and experience of business strategies, providing organizations with a complete analysis to then wholly understand the strategic impact of e-business and the necessary requirements of the technology solution to be implemented. 

Best Practices.  As business continues to become more and more hyper-competitive, those organizations that deliver value to their customers, and recognize it as key to organizational growth and performance, will ultimately succeed. Failure is often the result of poorly defined business plans, ineffective operations, technology misalignment or an inability to execute.
Altametrics Professional Services maximizes your chance for success through the provision of its best practice service. Through years of study, data collection, and analysis, Altametrics have formulated models of best practice that provide a solid foundation for growth, evaluating your business requirements, defining a solution and enabling implementation. Application of this intelligence to our clients' businesses helps them position themselves advantageously in the marketplace.

Management Technology Briefings.  Altametrics Professional Services can provide your business with best practice and practical lessons from knowledge accrued through working with cutting-edge companies from around the globe. Providing the latest benchmarks, the management technology briefings enable organizations to plan an effective strategy, identify critical trends that could make or break their business, develop business plans, new business models and technological impact studies, and provide an efficient external sanity check on your organizational performance.

Infrastructure Design and Implementation Services. 

Altametrics Professional Services works with your key project personnel to identify the solutions that best align with your business objectives and integrates with existing systems, while allowing rapid deployment, ease of use, and robustness.

Identifying the solution that best aligns with your business objectives and integrates with existing systems while allowing rapid deployment, ease of use, and robustness, requires an experienced team, with a proven track record of designing, deploying and maintaining mission critical restaurant software.

Altametrics Professional Services examine how your objectives fit with your existing infrastructure, and identify any additional requirements to meet these objectives. This assessment is then used to review products- whether Altametrics or other for integration with existing systems. The assessment concludes with recommendations for architecture and the presentation of the proposed project plan for deployment. 

Hardware Analysis and Specification.  Hardware represents a major expense in any IT system. A hardware analysis engagement examines the operational specifications of your system and develops a scalability model for the architecture, addressing the functions of the system, the dependencies on surrounding systems and any existing designs. Altametrics Professional Services will examine the architecture and address a wide range of issues including architecture fault tolerance, scalability, vendors, platforms and security, producing a detailed analysis of requirements and architecture recommendation at the conclusion of the engagement.

System Burn In and Stress Testing.  Hardware systems are at their most unstable and software faults most predominant in new or young software. To identify faults and reduce the risk of data loss or early failure, a burn-in is performed before a system goes live. This involves reviewing the functional specification of a new system, and systematically stressing each aspect of it for a period of time. The infrastructure will be tested to its limit during this stage, while the software will be exercised in a wide range of tests and conditions that may be planned or unplanned.

Load Balancing, Web Serving, Storage Layers.  In conjunction with a well-designed network architecture, the services relying on that using that network need to be properly organized. Altametrics Professional Services offer advice on the configuration of your Enterprise Solutions, clustering for the best possible performance, maximizing existing load balancing performance and optimizing the delivery of content to web servers.

Infrastructure Architecture.  An effectively designed network is critical to the performance of your IT system. A network layout and design engagement can examine your existing Local Area Network architecture, identify components or systems that may be restricting the performance of the overall network, and detail the steps necessary to remove these bottlenecks. Alternatively, a network architecture based on your intended uses and traffic can also be designed.

Infrastructure Implementation.  A services-ready infrastructure provides businesses with the ability to create and manage large-scale Internet applications and services for their customers, partners, and employees. Altametrics Professional Services implements systems that unify communication inside and outside the organization, providing a solution that runs across operating systems, enhances features without sacrificing interoperability, eliminates legacy applications in favour of open protocols, and coexists with existing systems - thus simplifying migration. In addition, Altametrics Professional Services develops Supply Chain and Procurement solutions that allow you to communicate directly with your trading partners' systems.

Project Management Services

Our team of experienced Project Managers will proactively steer the development of your project, examining your business and technical requirements, allocating resources, tracking risks, resources and costs and ensuring that milestones are met. Our project managers free your staff from handling the day-to-day details required to build and maintain a world-class solutions.

Altametrics Project Management Services are designed to maximize the performance, reliability and cost-effectiveness of complex mission-critical solutions. Our team of experienced Project Managers will proactively steer the development of your project, examining your business and technical requirements, allocating resources, tracking risks, resources and costs, and ensuring that milestones are met. 

Methodology.  Altametrics Project Managers will be responsible for ensuring that your business requirements are matched with your budget and technology choices. Our expertise in restaurant software solutions and web-based technology enable us to assist you with the rapid development of your solution and enable it to maximize its potential. We have an intimate knowledge of the success factors involved in such projects, gained from our experience of building similar systems for some of the world's most demanding companies.

Efficient Resource Allocation. The Altametrics Project Manager will assess each project requirement and ensure that the appropriate resources are scheduled to complete each task on time and within budget, saving you time and money by ensuring that the appropriate human resources are available at the correct time.

Altametrics Project Managers use a proven process to ensure project quality, handling all aspects of fulfilling projects including:

• Allocation and management of resources (Internal and External)
• Assignment of tasks to project team.
• Management of projects to budget and schedule.
• Coordination of the development of required hardware and software, such as Back Office and Enterprise Suite, Supply Chain and Procurement Suite, Storage Systems, Backup Solutions.
• Ensuring proactive performance assessment.
• Risk Management.
• Change Management.

Single Point of Project Contact.  When developing a mission critical solutions it is imperative that communications are timely and effective. The Altametrics Project Manager is your liaison between Consultants, Solution Architects, Developers and Suppliers, saving you time and money through the speedy resolution of issues. The Altametrics Project Manager will conduct regular meetings and conference calls, and will create regular status reports to keep your organization informed on progress.

Audit Services

To remain competitive, an organization must implement and maintain a reliable infrastructure that is capable of managing rapid growth. Altametrics Professional Services provides full audit and evaluation of your organization's IT infrastructure, identifying areas of weakness and enabling you to deliver a consistent level of service. 

Performance and Optimization Services:  Performance Analysis.  The Altametrics Performance Analysis program takes an in-depth look at how organizations can scale their system components to achieve increased performance, thus realizing a higher return on investment. Intended for customers that are in the early stages of new projects or beginning upgrades of existing ones, Altametrics Professional Services reviews the organization's current or planned system architecture against its functionality and performance requirements.

The assessment team then discusses both the required functionality and the ability of legacy systems to coexist with the new solution during implementation. The analysis concludes with a detailed report recommending appropriate modifications to the proposed architecture and implementation. These modifications may cover the upgrade of existing hardware and networking infrastructure for proposed usage, architectural changes to improve throughput or scalability, and customizations in products.

Methodology. Altametrics Consultants and Project Managers will be responsible for undertaking a capacity study carried out by a team of solutions consultants. The study consists of five distinct components.

• Characterization of Current Capacity:
  In the first phase, information is gathered about your existing solutions and network. The consulting team reviews the current solutions infrastructure, identifies all applications and traffic that will affect the systems under test, and creates a profile.
• Stress Testing:
  Based upon the site profile, your solutions and network is tested with increasing traffic until a breakpoint is reached. Using specialized tools that collect system and application statistics, each system is tested with emphasis placed upon finding weaknesses and limitations in the components of your infrastructure. Tests will be repeated after configuration changes to obtain data for an optimal system.
• Monitoring:
  The consulting team works with your personnel to recommend monitoring tools and strategies for your site that will allow you to effectively monitor the capacity of your system.
• Final Report and Capacity Recommendations:
  The consulting team will make final recommendations based upon all test results, which may include architectural design changes, application configuration changes to increase system capacity, and hardware and network capacity improvements.
• Ongoing Review:
  Altametrics will record details of all test plans and findings, allowing a rapid reassessment of your infrastructure to assist with ongoing capacity planning as your company grows.

Capacity Planning.  Concurrent with the continued growth of your company are the demands placed on software solutions. Constant growth can quickly consume excess capacity. To assist with alleviating this problem, Altametrics has developed its advanced Capacity Planning Services. This service allows an organization to optimize its IT resources, align equipment and software purchases with performance and capacity requirements, reduce costs and improve long-term strategic planning.

Solution Services

If the tools you choose to support your restaurants are not open, flexible and highly scalable, then unplanned problems will present serious challenges that will directly impact on business performance. It is the design of your solution that is key to your long-term success, supporting you in the challenges you face and allowing you to focus on your core competencies.

The Altametrics Professional Services Portfolio provides the tools that have enabled some of the world's leading companies build a future-proof solutions that helps to optimize their business. Combined with the Professional Service teams' proven industry and technical expertise, the resulting solution works to enhance business performance - not hamper it - so that you can fully capitalize on market opportunities and hence grow in revenue and profitability. 

Altametrics Consultants and Project Managers will be responsible for undertaking a capacity study carried out by a team of solutions consultants. The study consists of five distinct components.

• Optimize your return on investment through software solutions that works in practice and makes best use of architecture.
• Maximize productivity by ensuring the performance of your software solution is never compromised.
• Gain competitive edge by delivering world-class service levels with a quicker time to market.
  
• Simplify administration and maintenance and therefore reduce costs.
• Scale through future-proof technology.

Training Solutions

Training Solutions are focused on assisting professionals to maximize their investment in Altametrics. We offer a range of core training options and customized solutions, aimed at users of all levels. Our training solutions experts will deliver practical and effective learning materials and options, allowing you the opportunity to gain the most from your employees and software.

Altametrics Training Solutions provides superior quality learning options for the Altametrics family of products and the opportunity to access first rate Altametrics knowledge from our team of highly skilled Training Solutions experts.

Effective and practical training delivered by the organization that develops, deploys and supports the technology you have chosen, Altametrics Training Solutions ensure you maximize the investment you have made in Altametrics products.

Our portfolio of training options saves your organization both time and money, providing practical knowledge and troubleshooting skills that can be directly applied to real-world situations. Undergoing continuous development in line with product development and customer feedback, Altametrics Training Solutions are available at a customer site location or at Altametrics offices.